Returns & Exchanges

We want you to love your new frames, which is why we offer a 30-day risk-free trial for all glasses and Top Frames. If you aren't completely satisfied with your Pair, we provide free returns and exchanges for all US and Canadian orders.

1

Visit the Returns Portal

Head over to our online returns center and enter your order number and shipping zip code to get started.

2

Select Your Items

Choose the specific Base Frames or Top Frames you wish to return or exchange and tell us the reason for the request.

3

Print Your Label

Download and print the prepaid shipping label provided by our system and securely package your items in their original case.

4

Drop Off and Refund

Hand your package to the designated carrier; once we receive and inspect your items, we will process your refund or ship your new exchange.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing